Frequently Asked Questions

Where are you based?

‎We are based in Kempton Park (Gauteng). Ynfortunately we don’t have a walk-in store. We are mainly an online store. If you want to see the products before your purchase we can book a meeting with you at our warehouse in Kempton Park (Mon- Fri 9am - 4pm). We also offer free shipping and free returns in case you are not happy with the product when you receive it. 

What is the difference between Lolasilk and other hair in the market?

Lolasilk is the silkiest hair. Pass your fingers through the hair and you will be able to feel the difference. Apart from the silkiness, you will notice that Lolasilk is completely natural in appearance because of its healthy glow and color. Not too shiny…or dull…it’s just right.

How long does delivery take?

Shipping normally takes up to 4 days. We are based in Kempton Park, so Gauteng orders will take 1-2 days.

What is "Buy Now. Pay Later"

Hi, good day. We have 4 options of “Buy Now” pay later connected to our online store (PayFlex, PayJustNow, Float and Mobicred). You can choose any option as your preferred payment method at our check-out. You will be able to split your payments into zero-interest installments. As soon as you make your first payment, we ship your order to you. And the rest, you pay after you have received the product. Here is a link where you can read more about by clicking here

What is the payment method called Float?

You can choose Float at checkout to split your payments up to 4 months using your credit card. No application is needed. It is automatically approved at check-out.
Works with any Visa or Mastercard credit card.

What if I am not happy with the product when I receive it?

Although we are sure you will love your new LolaSilk hair, if for any reason you are not in love with it, we offer free returns. Please read more about our return policy by clicking here

How much is the shipping?

Shipping is completely FREE anywhere in South Africa. 

How long will the hair last?

The hair longevity is completely dependent on how much it is cared for. For more information on how to take care of the hair, please refer to our Hair care pageIt is important to mention that the Professional Collection is expected to last the longest of all our Collections.

How do I maintain the hair?